General warranty conditions
● Warranty services can only be provided in accordance with the serial number listed on the product and the warranty card; therefore, be diligent in preserving the warranty card.
● When purchasing a product, the customer must ensure that it is physically intact, with the serial label and warranty card.
● Opening and repairing all products by unauthorized persons will void the warranty.
● Defective goods will be repaired or replaced with a healthy product if possible.
● A product whose production has been discontinued and requires replacement is exchanged for a similar product and the relevant price difference is calculated.
● After-sales services outside the warranty period will be provided for a fee.
General warranty conditions
● Warranty services can only be provided in accordance with the serial number listed on the product and the warranty card; therefore, be diligent in preserving the warranty card.
● When purchasing a product, the customer must ensure that it is physically intact, with the serial label and warranty card.
● Opening and repairing all products by unauthorized persons will void the warranty.
● Defective goods will be repaired or replaced with a healthy product if possible.
● A product whose production has been discontinued and requires replacement is exchanged for a similar product and the relevant price difference is calculated.
● After-sales services outside the warranty period will be provided for a fee.
General warranty conditions
● Warranty services can only be provided if the serial number on the product matches the one on the warranty card. Therefore, please ensure the safekeeping of your warranty card.
● The customer must ensure the physical integrity of the product, the presence of the serial sticker, and the warranty card at the time of purchase.
● Any unauthorized opening or repair of the products will void the warranty.
● Defective products will be repaired if possible or replaced with a functioning one.
● Products that are discontinued and require replacement will be exchanged with a similar product, and any price difference will be calculated accordingly.
After-sales services outside the warranty period will be provided for a fee.
General warranty conditions
● Warranty services can only be provided if the serial number on the product matches the one on the warranty card. Therefore, please ensure the safekeeping of your warranty card.
● The customer must ensure the physical integrity of the product, the presence of the serial sticker, and the warranty card at the time of purchase.
● Any unauthorized opening or repair of the products will void the warranty.
● Defective products will be repaired if possible or replaced with a functioning one.
● Products that are discontinued and require replacement will be exchanged with a similar product, and any price difference will be calculated accordingly.
After-sales services outside the warranty period will be provided for a fee.
Warranty Terms power
36-month warranty by MediaG
● Any physical damage such as melting, deformation and breakage of connectors, burning and cutting of wires, deformation and discoloration of the metal box due to improper use and any damage caused by impact, natural disasters, fire, or power fluctuations will void the warranty.
● The warranty for power supplies only covers technical defects resulting from the manufacturing process. Technical issues caused by unauthorized opening of the power supply, tampering with internal circuits, fan replacement, mismatched power output with the hardware requirements, or installation in non-standard locations and conditions are not covered under the warranty.
● Any malfunction or damage caused by improper use of non-standard software and hardware, or use outside the technical specifications of the power supply, including industrial applications unrelated to computing (such as LED displays) and cryptocurrency mining, will void the warranty.
● In the event of a total system failure, as determined by Nova’s technicians, the warranty will only cover the provision of services to the power supply, and other hardware components and user stored data will not be covered by the warranty services.
● Any changes to the device specifications and non-compliance with the serial number listed on the product and warranty card will void after-sales service.
Warranty Terms Case
24-month warranty by MediaG
● Any physical damage such as deformation and breakage, burning and cutting of wires, discoloration caused by improper use, and any damage caused by impact, natural disasters, fire, and power surges will void the warranty.
● In case of damage to the fan and RGB, it will be included in the warranty as determined by the experts, and other hardware components and stored user data will not be covered by the warranty services.
● Any changes to the device specifications and mismatch of the serial number listed on the product and the warranty card will void the after-sales service.
Warranty Terms keyboard & mouse
12-month warranty by MediaG
● Any damage caused by impact, buttons being detached and broken, physical and visual damage, cable breakage, dust and dirt, liquids and moisture entering the device, or visible damage to the body color due to the use of cleaners will not be covered by the warranty.
● Using office series mice and keyboards for industrial and gaming applications will void the warranty.
● Any changes to the device specifications and any mismatch of the serial number listed on the product and the warranty card will void the after-sales service.
Warranty Terms power
36-month warranty by MediaG
● Any physical damage such as melting, deformation and breakage of connectors, burning and cutting of wires, deformation and discoloration of the metal box due to improper use and any damage caused by impact, natural disasters, fire, or power fluctuations will void the warranty.
● The warranty for switching power supplies only covers technical defects resulting from power generation operations. Technical defects resulting from opening the power door by unauthorized persons, tampering with internal circuits, replacing the fan, mismatching the power output with the hardware used, and installation in non-standard locations and conditions are not included in the warranty service.
● Any damage or injury resulting from improper use of non-standard software and hardware outside the power supply’s technical specifications, non-computer industrial applications (such as LED signs), and cryptocurrency mining will void the warranty.
● In the event of total system damage, at the discretion of Nova experts, the warranty will only include providing services to the power supply, and other hardware components and the user’s stored data will not be covered by the warranty services.
● Any changes to the device specifications and any mismatch between the serial number listed on the product and the warranty card will void the after-sales service.
Warranty Terms Case
24-month warranty by MediaG
● Any physical damage such as deformation and breakage, burning and cutting of wires, discoloration due to improper use, and any damage caused by impact, natural disasters, fire, and power fluctuations will void the warranty.
● In case of damage to the fan and RGBs, it will be covered by the warranty as determined by the experts, and other hardware components and stored user data will not be covered by the warranty service.
● Any changes to the device specifications and inconsistency between the serial number listed on the product and the warranty card will void the after-sales service.
Warranty Terms keyboard & mouse
12-month warranty by MediaG
● Any damage caused by impact, buttons being detached and broken, physical and visual damage, cable tearing, dust, liquids and moisture entering the device, or damage to the body paint due to the use of cleaners will not be covered by the warranty.
● Using office series mice and keyboards for industrial and gaming applications will void the warranty.
● Any changes to the device specifications and mismatch of the serial number listed on the product and the warranty card will void the after-sales service.
Warranty
To check and inquire about the warranty of the purchased product, enter the serial number (S/N) on the product and the warranty card in the specified field and view the information and remaining warranty time of your product.
If you have any problems registering or inquiring about the product warranty, please call 1445.
